Skip Navigation LinksHome >> Planning >> Guest Services Sunday, November 24, 2024 E-mail Us   
 

AAA Services      

The AAA Hospitality Desk on Main Street, U.S.A., MAGIC Kingdom Park, is your center for assistance with current and future travel plans. The Car Care Center, presented by MA, is located next to the Exxon TigerMart near the MAGIC KINGDOM Park Toll Plaza and provides auto repair services. Touch 407-824-0976. Should your vehicle become disabled during your visit, complimentary towing is provided by AAA.

 Airport Shuttle Service

 Mears Airport Shuttle boards in our Transportation Area in the main building. Reservations must be made 24 hours in advance and should be scheduled at least 2 hours prior to flight departure. For more information, Touch 407-423-5566.

 Automobile Rental

A National CarRental Office is located adjacent to the Exxon station at the MAGIC KINGDOM Park Auto Plaza. Shuttle service is available to and from the office 7 days a week from 7:30 a.m. to 7:00 p.m. Shuttle service should be scheduled 1 hour in advance. A courtesy phone is located in the main lobby or Touch 407-824-3470 or 1-800-227-7368 for more information.

 Banking-

 A full-service SunTrust Bank is located across the boulevard from the Downtown Disney Marketplace. Services include foreign currency exchange; traveler's checks, cashier's checks, money orders and emergency check cashing. Automatic Teller Machines are located in the MAGIC KINGDOM Park, Epcot, Disney Hollywood Studios, the DOWNTOWN DISNEY area (Marketplace, Pleasure Island and West Side), at the SunTrust Bank across the boulevard from the DOWNTOWN DISNEY area and in select WALT DISNEY WORLD Resorts (lobby area).

 Cashier

Cashiers are available in the main lobby, 24 hours a day. Touch FRONT DESK.

 Check-In Time

Normal check-in time is after 4:00 p.m. For early travelers, every effort will be made to get you settled in as soon as possible.

 Check-Out Time

 Check-out time is before 11:00 a.m. Express check-out is available to Guests with American Express, MasterCard, VISA, The Disney Credit Card, Discover; Diner's Club, JCB. Please inquire at the Front Desk or Touch FRONT DESK.

 Children's Activity Centers

  •  Cub's Den at Disney's Wilderness Lodge provides entertainment facilities for children 4 to 12 years of age. Reservations should be made 24 hours in advance. Touch 55 on your in-room phone or call 407 WDW-DINE (407-939-3463).

  • Disney's Harbor Club at Disney's BoardWalk provides supervised activities for children 4 to 12 years of age. Reservations should be made 24 hours in advance. Touch 55 on your in-room phone or call 407 WDW-DINE (407-939-3463). For reservations or birthday party information, Touch 407-939-6301.

  • The NeverLand Club at Disney's Polynesian Resort features a buffet dinner theater with a Peter Pan theme for children 4 to 12 years of age. Included are free arcade games, Disney classic movies and arts and crafts. Reservations are necessary. Touch 55 on your in-room phone or 407 WDW-DINE (407-939-3463).

  • Sandcastle Club at Disney's Yacht and Beach Club Resorts offers supervised activities for children 4 to 12 years of age. Reservations are necessary. Touch 55 on your in-room phone or 407 WDW-DINE (407-939-3463).

KinderCare offers in-room and drop-off child care services.  Reservations should be made 24 hours in advance. Touch 407-827-5444.

 Church services

An outdoor Catholic Mass is offered at 8:00 am. and 10:15 am. and a Protestant service at 9:00 am on Sundays at Disney's Polynesian Resort Luau Cove. For more information on other denominational services, check with the Front Desk or Touch DISNEY INFORMATION

 CREDIT CARDS AND CHECK CASHING

 For charges during your visit, Disney welcomes American Express, MasterCard, VISA, The The Disney Credit Card, Discover, Diner's Club, JBC, personal checks (drawn on USA or Canadian banks only, with driver's license and major credit card for signature verification), traveler's checks, cash or Disney Dollars. For specific information, touch FRONTDESK.

 Dining Around the World

Resort guests can make dining Priority Seating the same day and up to 60 days in advance at most locations for the MAGIC KINGDOM Park, Epcot, Disney's Animal Kingdom Theme Park, and Disney Hollywood Studios and Resort table service restau­rants. For more information, refer to the WALT DISNEY WORLD Guidebook. For assistance, call WDW-DINE on any phone Monday through Friday, 8:00 a.m. - 10:00 p.m. or stop by any Guest Services Desk.

 Disney Dollars

Disney Dollars, the official currency WALT DISNEY WORLD Resort and DISNEYLAND Park are available at the Front Desk in $1, $5 and $10 denominations.

Disney Vacation Club

For more information, touch the DISNEY VACATION CLUB button on your in-room phone or stop by the Disney Vacation Club Information Desk in the lobby.

 Facsimile

 To send a facsimile, Touch FRONT DESK on your in-room phone. Domestic fax is $5.00 for the first page and $3.00 for each additional page. International fax is $8.50 for the first page and $4.00 for each addi­tional page.  For incoming facsimiles Disney's All-Star Resorts facsimile numbers are: Movies 407 939 7111  Music 407 939 7222, Sports 407 939 7333 Copies can be made for 25 cents each for 1-99 pages and double sided copies are 50 cents each

 Family Portraits Around the World

Imagine the most unique family portrait made right here at the WALT DISNEY WORLD Resort, your favorite loca­tion anywhere in the World. Appointments may be made with our professional Disney photographers by simply calling Disney Photographic Services at 407-827-5099.

 Film Developing

Quality 4-hour color photo finishing ser­vices are available at the Merchandise Shop in the main lobby.

 FirstAid

 For all emergencies, Touch 911. First Aid centers are located within the MAGIC KINGDOM Park, Epcot, Disney's Animal Kingdom Theme Park, and Disney Hollywood Studios and are open during normal Park hours.

Hospital

Central Care In-Room delivers quality in ­room medical care 24-hours daily. For appointments, Touch 407-238-2000. Central Care Walk-In Medical Care is open 8:00 a.m. - 10:00 p.m. daily. There are five convenient locations, complimentary trans­portation is available and most insurance plans are accepted. Touch 407-239-6463. For emergency dental services, Touch 407-238-2000.

 Florist

The WALT DISNEY WORLD Florist, an FTD affiliate, offers floral arrangements, dish gardens, fruit baskets, snack food baskets. Cheese trays and wine or sparkling wine for delivery anywhere in the U.S. and Canada To order, Touch 407-827-3505.

 Foreign Currency Exchange

 Guests can exchange most foreign currency at the Front Desk.

 Front Desk

The Front Desk provides various services and information on a 24-hour basis. For more information, stop by or Touch FRONTDESK

 Gasoline

For your convenience, Exxon has TigerMarts at three locations   next to the MAGIC KINGDOM Park Auto Plaza (407 824~82S7) across from Pleasure Island (407~84146) and across the boulevard from Disney MGM Studios (407 560-0467) Each offers   a convenience store/gift shop aids   and self serve gas.

 Hair Styling

  Full service styling saloons, offering the latest techniques in hair care and services such as facials, waxing, manicures and pedicures are available in several locations. Please call for appointments. Touch407-824-3411for the Contemporary Hair Styling Salon located on the 3rd Floor of the Tower Building at Disney's Contemporary Resort. Touch 407-824-3000, ext. 2581 for the Ivey Trellis Barber and Beauty Shop at Disney's Grand Floridian Resort & Spa. Touch 407-934-3260 for Periwig's Salon at Disney's Yacht and Beach Club Resorts. Touch 407-939-3965 for Casa De Belleza located at Disney's Coronado Springs Resort.

 Housekeeping

 For special services including irons, ironing boards, bed rails, extra pillows and blankets, baby cribs, side rails or extra hangers, Touch HOUSEKEEPING. A limited number of refrigerators are available - a daily charge applies. For your safety, special containers are provided by Housekeeping for disposal of hypodermic needles and razor blades.

 Ice     

 Ice machines are available on each floor of every building.

 Information

Tune to Channel 13 for the WALT DISNEY WORLD Information Network or stop by the Front Desk or Touch DISNEY INFORMATION.

The Foreign Language Center is open 24 hours. If you need assistance, Touch 0.

 Kosher and Special Diet Meals

Requests for Kosher, vegetarian or special dietary meals may be made to most full-service restaurants. Requests should be made 24 hours in advance. Touch 55 or 407 WDW-DINE (407-939-3463).

 Laundry and Dry Cleaning 

 Coin operated washers and dryers are located in each pool area. For valet service, laundry bags are available at luggage. Same-day service is available if laundry is dropped off at Luggage Service by 8:30 Lm. Service available 7 days a week. Touch FRONT DESK.

 LeaveALegacy

 Walk through a new sculpture garden at the entrance of Epcot and discover an extraordinary opportunity to leave a shimmering reminder that you took part in the  Walt  Disney  World  Millennium Celebration. This incredible mosaic of memories allows you to have a metallic tile etched with your own image. Plus, through the wonders of the Internet, you can share your image with friends and loved ones back home and around the world. For more information, please stop by Guest Services or touch 407-560-7235.

 Limousine

Transtar Limousine, Touch 407-856-7777.

 Lost and Found

 For assistance, stop by the Front Desk or call housekeeping.

 Luggage Assistance

Luggage assistance is available at Disney's All-Star Sports, Music and Movies Resorts via our Luggage Shuttle. YOU DO NOT NEED TO BE PRESENT IN YOUR ROOM TO TAKE ADVANTAGE OF THIS SERVICE. Upon check-in, please leave your baggage with the Luggage assistance staff in front of the Resort. Take any items you would like to keep with you and we will deliver your belongings as scheduled. TO MAKE ARRANGEMENTS FOR YOUR DEPARTURE PLEASE CONTACT US THE NIGHT PRIOR TO DEPARTURE TO SCHEDULE YOUR PICK-UP. Reservations are recommended. Touch FRONT DESK on your guest room phone. Mail There is a Mailbox located in the main lobby. Postage stamps are available in the Merchandise Shop (or see Post Office).

  Maintenance    

For room repairs or services, Touch HOUSEKEEPING/MAINTENANCE.

 Maps and Directions 

 For ease in getting around the WALT DISNEY WORLD Resort, ask for directional maps at the Front Desk.

 Merchandise Delivery

 Shop at any merchandise location at the MAGIC KINGDOM Park, Epcot, Disney Hollywood Studios, Disney's Animal Kingdom Theme Park, DOWNTOWN DISNEY Marketplace, DOWNTOWN DISNEY Pleasure Island or DOWNTOWN DISNEY West Side and have your packages delivered to your Resort while you continue to have fun! Your merchandise packages are available for pick up the next day after 12:00 noon.

 Messages

Please refer to the 'Guest Messaging' section in the telephone folder next to your room phone or Touch "0" for operator.

 Movie Theatre

AMC Pleasure Island, located next to Pleasure Island, offers first run films shown with the finest in projection and THX stereo sound systems.  For movies and times, Touch 407-298-4488.

 Notary Public

Notary service is available at the Front Desk from 9:00 a.m. to 5:00 p.m., Monday-Friday.

Packages

Ask about FEDERAL EXPRESS, the official delivery service of WALT DISNEY Resort. Touch FRONT DESK.

Pager Rentals

Pocket paging systems are at the Front Desk. Limited availability, Rental fee.

Pets

Pets are not permitted in guest rooms and may not be left in vehicles. Pets may be boarded at the kennel at Disney's Fort Wilderness Campground, Touch 407-824-2735

Post Office

The Lake Buena Vista branch of the Post Office is located at the Shoppes at Buena Vista. Hours are from 9:00 am - 4:00 p.m. Monday through Friday; 9:00 am. -12:00 noon on Saturday. For more information, Touch 407-238-0223

Privacy

If you do not wish to be disturbed while in your room, please place the “PRIVACY PLEASE" sign on the outside of the door.

 Room Reservations

If you wish to extend your stay please Touch FRONT DESK to inquire if additional nights are available. Forfuturereservations, Touch 407 W-DISNEY (407-934-7639).

 Services for Guests with Disabilities

 The WALT DISNEY WORLD Resorts and Parks provide a variety of services for Guests with disabilities. At your Resort, please check with Guest Services and at the Parks, please check with any Guest Relations location. For your safety, Housekeeping provides special containers for disposal of hypodermic needles and razor blades.

 Taxi Services

 Touch 407-699-9999.

 Telegrams

Touch 800-325-6000.

 Tickets 

 The Unlimited Magic Pass - the Ultimate Park Hopper ticket is an exclusive benefit for guests staying at participating WALT DISNEY WORLD Resorts, offering unlimited admission to all Parks. Other passes or tickets may be purchased by stopping by the Front Desk in the main lobby or Touch FRONT DESK on your in-room phone.


Valuables

Key-operated wall safes are located in every guest room. Safekeeping boxes are also available at the Front Desk.

Vending     

 Vending machines are located on each floor of every building.

 Wake-Up Calls

 Touch WAKE-UP or "0” for operator.

 Weather

To receive current weather information for the WALT DISNEY WORLD Resort, Touch WEATHER.

Wheelchairs

 For your convenience, a limited number of wheelchairs is available at the Guest Services Desk on a first-come basis. Wheelchairs are also available at the entrances to the MAGIC KINGDOM Park, Epcot~, Disney’s Animal Kingdom Theme park, and Disney Hollywood Studios. A limited number of motorized wheelchairs is available at Epcot and the MAGIC KINGDOM Park on a first-come basis. Fees apply.